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Delivery usually takes anywhere from 1-3 working days after we have dispatched your product. Occasionally, our suppliers are out of stock and therefore we have slight delivery delays. Don'tworry, if this is the case we will notify you beforehand. We send all orders with our couriers, Fastway & The Courier Guy to your door!
You can return any order within 14 days of your order being delivered to you.
If you received torn contact lenses, faulty contact lenses or the wrong order you can return your order by simply emailing us at and we will assist you with returning your order to us.
We want to make sure you are always happy! If your contact lenses arrive torn or faulty we will replace them at our cost. If you are not happy or made an error on your purchase we will assist you in getting the right contact lenses to you. We do charge a R75 return and redelivery charge if the reason for return is at the fault of the customer.
Yes we can! Although this is not an option upon checkout, just email or call us and ask and we can assist.
Our couriers, usually delivery Monday - Friday between 08h00 and 17h00. They will call you if you are not there while they are trying to deliver.
You can track your delivery on our couriers website by clicking on the link in the email you receive when your order ships.
Free delivery on all orders!
Once we have received the product in our warehouse from you it usually takes 1-2 working days to process it. We then can reissue you with new lenses within 1-5 working days from this. If you request a refund we process it and it can take anywhere from 3-5 working days for your bank to process it



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